We do everything we can to produce our bracelets with the best possible materials, to offer you the best possible quality.

All VIN & SNÖ bracelets have a warranty period of 12 months. If your bracelet becomes defective within this warranty period, we will replace it with a new one. Additional costs incurred due to the warranty conditions are coverded by us.

Please note that if the design in question is sold out or no longer available, a VIN & SNÖ gift voucher will be issued for the value of your bracelet.

If for some reason there is a defect in your bracelet within this period of time, we will exchange it with a new one. Please send an email with your question and order number to vinandsno@gmail.com Our customer service team will get back to you within 48 hours to solve your problem.

Please note that if the design in question is sold out or no longer available, a VIN & SNÖ gift voucher will be issued for the value of your bracelet.

Note that replacements will not be accepted in the following cases, even during the warranty term.

• Failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.)
• Failure or damage caused by unjustifiable repair or modification.
• Esthetical changes that occur during normal wear (minor scratches on silver metal parts, etc.)