INTRODUCTION

Vin & Snö, reg.no 88807355 (“Vin & Snö,” “we,” “us” or “our”) will process your personal data when you are visiting and using the services provided at vinandsno.com or purchase products in our stores. We strive to be transparent in what we do with our visitors and customers personal data and have therefore adopted this privacy policy. Below you will find information on what kind of personal data we process, why we do it, what we use it for and how we may share it. Vin & Snö is the data controller of any processing of your personal data, unless otherwise stated in this privacy policy.


DEFINITIONS

Contact information – data needed to contact you, for example, e-mail address, phone number, postal address.

Details of the order – details regarding your order, for example, products and services ordered, order and delivery status, or invoice number.

Payment details – information needed to receive and transfer payments, for example, payment method, billing address, bank account number, payment card details (including card number, CVV/CVC code, card expiration date).

Payment status – details related to your payment, for example, whether the payment was successful, payment date, time and place.

Traffic and performance data - information used by a website's or application's analytical tools, including third-party cookies and identifiers assigned to you, for example, IP address, location, device information, demographic data, device type, and internet browsing history.


HOW DO WE USE YOUR PERSONAL DATA AND WHY?

We use only the minimum amount of personal data needed. We will indicate where the provision of personal data is voluntary or necessary. For each topic below, we describe why and how we use your personal data and what is the legal basis.


Orders & Delivery

Purpose of processing:

• We collect your data to prepare and deliver your order.
• We send you information about your order to inform you about the status of your order and delivery.
• We provide you with information about returns so you can return the products that you have ordered.
• We share with and receive data from the postal services and their partners so you can receive your order.

Categories of personal data:

• Name, surname
• Contact information
• Details of the order
• Payment details
• Payment status
• Address
• Email address
• Phone number
  

Legal ground for processing:

• To perform the contract with you.

We use Shopify e-commerce platform, which processes personal data (see their privacy policy here).


Payments

We use Card, Paypal, Apple Pay, iDEAL, Shop Pay and Google Pay services for processing your payments. We send them your payment details to receive the payment and we receive from them information about the status of your payment.

Purpose of processing:

• We collect and exchange your data with payment service providers to receive payments and to give refunds.
• We store your data to allow you to use the data for future purchases so that you do not need to re-type it again.
• We store your data to have a proof of our transaction for tax and accounting purposes.
  

Categories of personal data:

• Name, surname
• Email address
• Details of the order
• Payment status

Legal ground for processing:

• To perform the contract with you
• Your consent
• It’s important for us to keep records of our transactions (legitimate interests)

Marketing

Purpose of processing:

• We send you marketing information (for example, newsletters, information on discounts, sales, new products, or services) to keep you updated about our offers.
• We send you notices about unfinished shopping carts to remind you about unfinished purchases.
• We analyse your reactions to our messages to understand the effectiveness of our messages and marketing campaigns.
• We show you adverts as you browse the web to inform you about our offerings.

Categories of personal data:

• Name, surname
• Email address
• Phone number
• The products or services that you have added to the shopping cart
• Whether you have opened the message or its attachments
• Whether you have clicked on the links in our message
• Traffic and performance data
• Contact information
• The products or services that you have added to the shopping cart

Legal ground for processing:

• Your consent
• It’s important for us to understand the results of our campaigns, to provide even better campaigns in the future and improve our communication with our users (legitimate interests)

We use the following marketing tools that process personal data for sending marketing information:

• TikTok Ads Manager
• Facebook Business Manager
• Pinterest Business Manager
• SmartrMail

Competitions and lotteries

Purpose of processing:

• We inform you privately if you are the winner to let you know that you have won and how to claim the prize.

Categories of personal data:

• Name
• Surname
• Email
• The fact that you have won
• Phone number
• Address

Legal ground for processing:

• Your consent

Analytics

Purpose of processing:

• We analyse the Website's traffic and performance to continuously improve our Website, and the user experience.
• We use the following analytical tools: Google Analytics (see their privacy policy here)
• We analyse sales information to understand our users’ tastes and use this information for offering new products. We use Shopify e-commerce platform to analyse your purchases.

Categories of personal data:

• Traffic and performance data
• Name
• Surname
• Details of the order
• Viewed products or services
• Abandoned shopping carts

Legal ground for processing:

• Your consent
• It’s important for us to improve our services and provide the best service to you (legitimate interests)

COOKIES

We also use browser cookies to recognise you when you return to our site after your first visit. Cookies are small pieces of data that are stored on your computer's browser and are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site. Cookies are helpful for your return visits to a site as they remember your login, preferences, and other personalised functions. 

We use cookies to measure website traffic, on-site behaviour for the purposes of marketing and make your on-site experience as relevant to you as possible. You can at any time disable this feature on your browser if you do not want your website activity to be identified as your own, however, this may limit your use of some features on our site. 


WHERE DO WE OBTAIN YOUR PERSONAL DATA?

We will obtain your personal data:

• from payment service provider (Paypal, Apple Pay, Google Pay, iDEAL, Shop Pay, Card)
• from delivery service providers and their partners
• from e-commerce platform (Shopify)
• from e-mail marketing service provider
• directly from you (for example, when you purchase a service, contact us with a question or complaint, create user's profile, respond to a survey or sign-up to receive marketing communications)

TO WHOM WE DISCLOSE YOUR PERSONAL DATA?

We disclose your personal data to the following categories of data recipients:

• payment service provider Paypal, Apple Pay, Google Pay, Shop Pay, iDEAL
• delivery service providers and their partners
• analytical service provider Google Analytics
• e-commerce platform Shopify
• e-mail marketing service provider SmartrMail, TikTok Ads Manager, Facebook Business Manager, Pinterest Business Manager
• Social media platforms for creating lookalike audiences (Facebook, TikTok and Pinterest)

If we transfer your personal data outside the European Economic Area, we will do so based on one of the following grounds:

• the European Commission has declared the country, territory or sector to which we are transferring personal data as adequate by an adequacy decision
• we have provided appropriate safeguards:
• we rely on derogations (your explicit consent, the necessity to conclude or perform a contract with you, the necessity to conclude or perform a contract in your interest, public interest, establishment, exercise or defence of legal claims, protection of your or other person’s vital interests, transfer from a register of public information or our legitimate interests).

You can obtain more information on the transfers of your personal data and a copy of the appropriate or suitable safeguards by sending a request to us.


HOW LONG DO WE STORE YOUR PERSONAL DATA?

We will not store your personal data longer than it is necessary. Once we have determined that we no longer need to hold your personal data, we will destroy it.

The criteria used to determine the period of storage of your personal data are:

• the nature of the purpose, why personal data was collected;
• the length of time, while we have a contractual relationship with you;
• the existence of a legal obligation under the applicable law;
• the necessity to store the data in the light of our legal position (such as applicable statutes of limitations, litigation or regulatory investigations).

YOUR RIGHTS

You have various rights in relation to the personal data that we process about you. We have described these rights below. There are some exceptions to these rights, however. If we refuse your request, we will explain to you the reasons for doing so.

If you wish to exercise any of these rights, please contact us via our contact form or send an email to ''vinandsno@gmail.com''.

• Right to request access: you are entitled to ask us if we are processing your data and, if we are, you can request access to your personal data.
• Right to rectification: you may request that we rectify any inaccurate or incomplete personal data that we process about you.
• Right to erasure: you have the right to request that we erase your personal data.
• Right to restrict processing: you have the right to request that we restrict our processing of your personal data where:
   - You believe such data to be inaccurate;
   - Our processing is unlawful; or
   - We no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not want us to delete it.
• Right of data portability: you have the right to transfer your personal data between data controllers. This means that you can request your personal data we process about you in a structured, commonly used and machine-readable format and transfer this data to a third party.
• Right to object: where we are processing your personal data based on our legitimate interests (or those of a third party), you have the right to object to such processing on grounds relating to your particular situation.
• Right to withdraw consent: if you have consented to our processing of your personal data, you have the right to withdraw consent at any time, free of charge.

COMPLAINTS

If you have any concerns about our use of your personal data, you can make a complaint to us. Our contact information is in the Privacy Policy’s section “Contact Information”.

In case you could not solve your problem with us directly, you can also complain to your local data protection authority or the place of the suspected violation. Contact information of these authorities can be accessed at the website of the European Data Protection Board.


CONTACT INFORMATION

If you have any questions relating to our handling of your personal data or our use of cookies or if you would like to invoke any of your rights under applicable privacy legislation, please contact us at: vinandsno@gmail.com


CHANGES TO THIS PRIVACY POLICY

If we change how we handle your personal data or how we use cookies, we will promptly update this privacy policy and publish it on this website.


Last updated: 06/01/2024